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Many technology hardware and software vendors take a very hard-line on support contracts.  No support or maintenance contracts means no support.  Some vendors will sell you “per incident” support.  Some won’t.  With software vendors you also get into the issue of software upgrades being tied to software maintenance.

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Cloud data backup is a growing option for many users.   The question that often comes up is how much bandwidth is considered adequate for cloud backup to be a viable solution.   With the major exception of Verizon most ISPs (Internet Services Providers) provide substantially greater download speeds than upload speeds.