CSI’s Paladin Monitoring Saves Another Client From Excessive Downtime

April 10th, 2013

CSI's Paladin Remote Monitoring solution had an impressive save in the last couple of days.

Last week we had an ISP go on-site, after hours to do a routine hardware upgrade/swap.   The outage was planned and expected.   It was to a be a quick in and out and back on-line.   Paladin saw the client site go off-line (as planned).   However, the site never came back.   Time went by and it still never came back.  Hours went by.   It was obvious that something went horribly wrong.   If this continued until morning, bad things were going to happen for our client.   There were 2,100 users sitting behind this one connection - many of whom would be quite angry if this wasn't resolved.  We placed the appropriate after hours calls to the appropriate people and around 10:45pm the ISP re-visited the client and quickly resolved the connectivity issues created by their upgrades.   The end users never even knew the outage had occurred.  The folks in charge of that site knew because Paladin was monitoring that site 24x7x365 whether they were standing there or not.  We knew not just to rely on an automated "you are down" alert because we try very hard to have interactive discussions with our clients and go the extra mile in trying to keep them healthy.   In this case it was some after hours, live "person" monitoring - just to make sure that everything came out okay.

It is impossible to know everything that is going on, or about to go on, with your network.  By overlaying 24x7x365 Paladin remote monitoring we can provide you with the ability to know things about your network that are impossible to know on your own.  There is simply too much data to sift through.   In both these instances we were able to uncover substantial issues and deal with them before they became a major crisis with lots of unhappy users.

How do you know what you don't know about your network?

Put s Paladin Monitoring combined with our 35 years of experience working with technology for you today.

To find out more about how CSI can help your business, contact us.

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