One thing to keep in mind is that with our Paladin Sentinel Monitoring service we are monitoring your equipment 24x7x365. In addition, subscribing to that service lays the foundation to allow us to provide remote support. Many districts leverage us in a Co-managed IT (Co-MIT) model. We can remotely supplement your staff as needed. This can take many forms. Some districts have contracts with us and give us the latitude to intervene directly (especially in off-hours). Other districts decide what they need help with on a case by case basis based upon their staffing levels and the urgency of the situation. That can be a project, fixing a problem, or just doing a specific task that isn't getting done. We can work independently or collaboratively depending upon what your needs are.
If you'd like to explore how to have a better handle on what is going on with the core infrastructure in your district and get extra remote hands to get tasks done, give us a call. We are happy to help.